We want you to be happy with your purchase! Any regular priced items in re-sellable condition may be returned or exchanged within 30 days of the date of delivery. *custom items are not eligible for returns or exchanges* *sale items are not eligible for returns*.

To initiate a return or exchange please send an email to hello@eleventy-five.com with your order number and message. We'll get back to you with next step instructions as soon as possible.

All domestic orders are handled via USPS First Class and/or Priority which includes tracking and delivery confirmation. International packages are sent economically via USPS First Class International. This option is an affordable method but does NOT include tracking and the transit times are inconsistent, at times taking up to 2 months to arrive. Please be aware that once your package leaves the US it is no longer trackable. Because of this, we highly recommend a shipping upgrade to your purchase from USPS First Class International to USPS Priority or Express International which does include tracking and guaranteed delivery. Please contact us at hello@eleventy-five.com if you're interested in upgrading your shipping.

Most in-stock items ship within 2-3 days of ordering; however, some items are made to order and may take up to 2 weeks to process. Please note that we do not ship on Saturdays, Sundays or US holidays.